Today, I nearly lost it in my faculty/staff book club. This is not a great place to lose it, as it is a group of faculty, staff, and administrators, all of which are working with and/or above me at the university. Part of the very reason I decided to be in the book club was face time with others, a partly relational, partly political decision.
Anyway, in the book we're reading (Seven Pillars of Servant Leadership by Sipe and Frick), today's discussion centered around a person's "true north", the internal compass on which our core values rest, and "moments of truth". "Moments of truth" are those interactions you have with others that are sort of defining moments - those things that reveal our character to others through our actions. The example given was that in a particular airline corporation, customers, on average, interacted with five employees for about fifteen seconds each. But it's pretty much only those fifteen second interactions that customers base their opinion of the entire company on. Focusing on those little moments of interaction then becomes critically important to the success of the company and the satisfaction of the customers.
This discussion has me feeling extremely convicted today as I spent most of the day in an extension of the funk that I described in my last few posts. I was grumpy, feeling overwhelmed, feeling inadequate in every way. And I took it out on students. I griped in front of them, I was upset when they made errors or even in one situation before they even made an error, I displayed a bad attitude, and I, in general, made some poor choices.
Moment of truth.
In a fifteen second interaction, students took note of my body language, my language, my attitude, my actions. And they learned that how I acted must be okay. After all, usually Lindsey is someone we look up to, desire to emulate, learn from...this must be okay, too.
Not okay.
How do I deal with this as a leader? How do I force myself to conquer a bad day, to kill it with kindness, as the phrase goes? It's a lot of pressure to never be able to have a bad day, to never be able to act out a little, to be disappointed, to feel defeated. Because frankly, some days I just do. But students continue to watch and learn.
Aristotle said, "We are what we repeatedly do." But what if we don't want to be what we repeatedly do? What if I don't like what I find myself repeatedly doing? Human nature fights against what I consider to be some of my core values. Clearly, I am not alone in these struggles:
15 I do not understand what I do. For what I want to do I do not do, but what I hate I do. 16 And if I do what I do not want to do, I agree that the law is good. 17 As it is, it is no longer I myself who do it, but it is sin living in me. 18 For I know that good itself does not dwell in me, that is, in my sinful nature. For I have the desire to do what is good, but I cannot carry it out. 19 For I do not do the good I want to do, but the evil I do not want to do—this I keep on doing. 20 Now if I do what I do not want to do, it is no longer I who do it, but it is sin living in me that does it. 21 So I find this law at work: Although I want to do good, evil is right there with me. 22 For in my inner being I delight in God’s law; 23 but I see another law at work in me, waging war against the law of my mind and making me a prisoner of the law of sin at work within me. 24 What a wretched man I am! (Romans 7:15-24)
I struggle tonight in wanting to do well to make good choices, to live faithfully as an example worth emulating, as a reflection of Christ to the world but constantly messing it up. I know I need grace and forgiveness in my life, and that I'm not perfect and never will be, but I still feel internally tortured, knowing that I am not the great example of life I desire to be to others.
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